Senior Sales Assistant

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Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group. Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world’s best airport, Hamad International Airport. As a Senior Sales Assistant (Cigar Room) within Qatar Duty Free (QDF), you have responsibility for driving the sales of specialised high-end categories, by ensuring stock availability and merchandising to the required standards, that will maximise sales at every available opportunity whilst ensuring that customers receive the highest level of service. The role is a specialist sales position that requires advanced skills and knowledge to build relationships with customers in order to sell these categories. Key Accountabilities Include Deliver a personalised experience with commercial success whilst representing the area in a professional and hospitable way. Go above and beyond to create a lasting impression of QDF as a 5-star shopping destination. Build long term relationships with the customers to maximise return customers through consistent service excellence and provide exceptional after sales service as required. Acknowledge, approach and establish customers’ needs by asking open ended questions. Present, demonstrate and sell the products through features, advantages and benefits. Be aware of sales targets and make a continuous effort to achieve those results through driving KPIs. Introduce customers to other brands or departments after serving their needs, ensuring they leave QDF feeling they have been treated in a friendly and courteous manner. Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise. Maximise sales at every available opportunity to generate revenue including add on sales, upselling or substitute selling. About You The successful candidate will have the following qualifications and skills: High school qualification with a minimum of 2 years of relevant job experience Demonstrate a proactive approach to selling Demonstrate creativity in generating new business in the store Effective English communication – both written and oral Strong customer service and interpersonal skills Brand specific sales training, merchandising and product knowledge training on an ongoing and continuous basis High level of integrity Follow personal hygiene and grooming standards as set out by QDF Behave in a polite and professional manner while on duty and show the highest regard for each customer at all times Be confident, pleasant and approachable.