Call Center Officer - Assistant Advisor

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<p>Job Title: Call Center Officer</p><p>Department: Customer Service / Operations</p><p>Reports To: Call Center Supervisor / Operations Manager</p><p>Location: Ten Wellness &#8212; Kuwait (Head Office / Branch-based)</p><p> </p><p>Job Summary</p><p>The Call Center Officer is responsible for handling inbound and outbound calls related to bookings, inquiries, and customer service requests across all Ten Wellness branches. The role requires excellent communication skills, a customer-first attitude, and the ability to manage a high volume of calls while maintaining service quality and accuracy.</p><p> </p><p>Key Responsibilities</p><p> </p><p>Answer incoming calls promptly and professionally, addressing customer inquiries regarding services, pricing, and availability</p><p>Schedule, confirm, reschedule, and cancel appointments across branches using the booking system</p><p>Make outbound calls for appointment reminders, follow-ups, and customer feedback collection</p><p>Provide accurate information about Ten Wellness services, packages, and promotions</p><p>Handle customer complaints or escalations calmly and redirect to the appropriate department when necessary</p><p>Maintain accurate records of calls, bookings, and customer interactions in the system</p><p>Coordinate with branch teams to confirm therapist/staff availability and manage overbooking issues</p><p>Meet daily/weekly call handling and conversion targets</p><p>Support marketing campaigns by informing customers of new offers and promotions</p><p>Maintain confidentiality of customer data and adhere to company policies</p><p> </p><p>Requirements</p><p> </p><p>High school diploma or equivalent; a diploma/degree in business administration or related field is a plus</p><p>1&#8211;2 years of experience in a call center, customer service, or hospitality role (spa/wellness industry preferred)</p><p>Excellent verbal communication skills in English and Arabic (additional languages a plus)</p><p>Strong phone etiquette and active listening skills</p><p>Basic computer skills (MS Office, booking/CRM systems)</p><p>Ability to multitask and remain calm under pressure</p><p>Good problem-solving and conflict-resolution skills</p><p>Punctual, reliable, and able to work in shifts (including weekends if required)</p><p>Residency Visa 18 (Ahli) or Mubarak Al Kabeer transferable</p><p> </p><p>Key Skills</p><p> </p><p>Communication & interpersonal skills</p><p>Customer service orientation</p><p>Attention to detail</p><p>Time management</p><p>Adaptability in a fast-paced environment</p><p> </p><p>Working Hours: As per shift roster (may include evenings/weekends based on branch operational needs)</p><p> </p><p>Contact: Call/[contact removed] 90091325</p>