Guest Experience Expert

کار چیست

About The Ritz-Carlton Hotel Company, * The Ritz-Carlton Hotel Company, * operates over 100 award-winning hotels globally, setting standards for luxury service. The company focuses on creating memorable guest experiences through its commitment to care and comfort. As part of Marriott International, The Ritz-Carlton emphasizes a culture where employees are empowered to deliver exceptional service and uphold the company's "Gold Standards." Role Summary The Guest Experience Expert at The Ritz-Carlton Hotel Company, * in the Red Sea region is responsible for ensuring a unique and memorable stay for guests. This full-time role involves guiding guests through their experience, from arrival to departure, and proactively addressing their needs. The position requires a professional who can integrate operational tasks with guest interactions to enhance the overall experience. Key Responsibilities Initiating and delivering a range of services to guide guests throughout their stay. Performing operational tasks and responding to guest requests. Completing reports and providing information on local events and attractions. Ensuring all transactions contribute positively to the guest experience. Adhering to company guidelines, procedures, and confidentiality policies. Protecting company assets and maintaining quality standards. Ensuring professional appearance, uniform, and communication. Upholding The Ritz-Carlton's "Gold Standards" with kindness and attention daily. Physical Requirements Standing, sitting, and walking for extended periods. Engaging in various physical tasks, including moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance. Qualifications and Experience 0-1 year of relevant experience. Ability to create a safe work environment. Commitment to professional conduct and appearance. Company Culture and Values The Ritz-Carlton fosters a culture that empowers employees to be creative, kind, and compassionate. Joining the team means becoming part of a global network within Marriott International, where individuals are encouraged to develop professionally and contribute to a leading luxury hospitality brand. Employees are expected to learn and apply the "Gold Standards," including the Employee Promise, Credo, and Service Values, which form the foundation of The Ritz-Carlton's reputation for excellence.