Mgr Loss Prevention

Tugas kerja

About the Role Sheraton is seeking a Mgr-Loss Prevention to manage the daily functions of the department, ensuring the protection of property assets, employees, guests, and the property itself. This full-time role focuses on maintaining compliance with legal requirements and Standard Operating Procedures, while also prioritizing guest and employee satisfaction and achieving operational budget goals. The ideal candidate will have 2-5 years of relevant experience. Key Responsibilities Manage all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents. Administer fire prevention programs and emergency preparedness in collaboration with the Director of Engineering. Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. Develop and implement detailed "shut down" procedures to ensure all property areas are secured appropriately. Ensure compliance with applicable laws and safety regulations, and follow proper key control guidelines. Develop and maintain a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure full functionality. Oversee the first aid program for guests and employees and manage the claims process, monitoring General Liability and Worker's Compensation cases. Handle complaints, disputes, grievances, and conflicts, negotiating resolutions as needed. Monitor and follow up on all unusual activities that could impair the well-being of guests and employees. Develop and maintain liaison with local law enforcement and emergency services. Operational Oversight and Training Train staff in established emergency procedures and implement accident and fire prevention protocols. Oversee and guide the efforts of the Accident Prevention Committee. Communicate the importance of safety procedures, detailing codes, and ensuring employee understanding and adherence. Inspect and critique the performance of the loss prevention department to maintain high levels of professionalism and customer service. Identify educational needs, develop formal training programs, and instruct others on relevant procedures. Leadership and Interpersonal Skills Utilize interpersonal and communication skills to lead, influence, and encourage team members. Emphasize teamwork, foster close working relationships with other departments, and promote assertive hospitality as a crime deterrent. Encourage and build mutual trust, respect, and cooperation among team members. Provide personal assistance, medical attention, emotional support, or other personal care to coworkers and customers as needed. Serve as a role model, demonstrating appropriate behaviors and advocating sound financial/business decision-making with honesty and integrity. Qualifications and Experience 2-5 years of experience in loss prevention or a related field. Demonstrated ability to manage daily departmental functions effectively. Proficiency in maintaining logs, certifications, and documents required by law and SOPs. Strong analytical and problem-solving skills to evaluate information and choose optimal solutions. Ability to meet quality standards and customer expectations consistently. Reporting and Communication Inform and update executives and peers on relevant information in a timely manner. Provide information to supervisors and co-workers via telephone, written form, email, or in person.