Receptionist

Tugas kerja

About the Role Hilton is seeking a Receptionist to join its team. This full-time role focuses on delivering exceptional guest experiences from arrival to departure, ensuring a smooth and welcoming stay for every guest. Role Overview The Receptionist is responsible for managing the guest check-in and check-out processes efficiently. This position involves direct guest interaction, providing information, and resolving inquiries to maintain high standards of hospitality. Key Responsibilities Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and coordinating bell service assistance. Process guest departures by accurately verifying charges, handling payments, issuing receipts, and utilizing the point-of-sale system. Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries. Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue. Respond to guest requests and resolve concerns promptly and effectively, managing all guest messages and communications. Work Type This is a full-time position within the hospitality sector at Hilton. Application Process Candidates interested in this Receptionist role are encouraged to apply.