Guest Services Associate

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About the Role Plaza Premium Group is seeking a Guest Services Associate to join their team in Al Qasim, Saudi Arabia. This full-time position involves providing professional guest services within airport lounges, ensuring a positive experience for all guests in line with company standards and admission procedures. Key Responsibilities Provide professional guest services in airport lounges across the Kingdom of Saudi Arabia, adhering to company standards and admission procedures. Ensure a positive guest experience through courteous, efficient, and responsive service delivery. Support lounge operations by accurately handling guest records, cash transactions, and conducting operational checks. Manage guest check-in procedures and ensure compliance with lounge admission guidelines. Greet, receive, and bid farewell to guests at lounge entrances and reception areas. Assist guests with internet access, baggage arrangements, shower access, and nap room bookings. Conduct regular checks of all lounge areas and report any maintenance or cleaning requirements. Promote lounge services and facilities while professionally handling guest requests and complaints. Manage lost and found items and maintain proper documentation. Handle confidential guest information with a high level of integrity and discretion. Answer incoming telephone calls and take appropriate immediate actions when necessary. Maintain accurate records of cash flows, receipts, and related documentation. Support the implementation and continuous improvement of quality management systems. Perform any other duties assigned by the Supervisor in line with operational requirements. Qualifications and Requirements High school certificate or equivalent is required; a diploma or Bachelor’s degree is an advantage. Previous experience in hospitality, customer service, or airport operations is an advantage. Presentable, customer-focused, and professional demeanor. Strong interpersonal and communication skills. Ability to work independently and under pressure in a fast-paced environment. Basic cash handling skills and attention to detail. Willingness to work shift duties as required. Work Environment This role operates within airport lounges, requiring flexibility to work shift duties. The position is full-time and based in Al Qasim, Saudi Arabia. Application Process Interested candidates are encouraged to apply for this full-time position to contribute to a leading airport lounge service provider.