Manager Cabin Crew

What the work is

About the Role: We are currently recruiting for the Manager Cabin Crew role within Cabin Services – In-Flight Services in Doha. In this role, you will be responsible for managing, observing, assessing, and ensuring that the performance management of Cabin Crew is in line with Company standards, that the company image is maintained and that guidance on performance and development opportunities is provided to Cabin Crew. Lead a team of Performance Managers and support the Senior Manager Cabin Crew Performance in strategic planning and execution of Cabin Services Division objectives. Key Accountabilities Accountable for the performance of Cabin Crew on-board, ensuring service, safety, language capability, grooming and the corporate image of Qatar Airways is represented consistently. Manage performance levels of the Cabin Crew and ensure that discipline for Cabin Crew is maintained by analyzing trends related to dependability, service and safety procedures. Ensure feedback is provided on any final decisions on Cabin Crew disciplinary issues and corrective action is provided in order to comply with Qatar Airways standards. Ensure any that all Cabin Crew-related communication by key stakeholders and related Cabin Services Departments maintains focus on safety of all Passengers and Cabin Crew and maintains expected standards of Customer Services delivery in line with policies and standard operating procedures. Meet with the crew to follow up on performance and grooming issues and participate in investigations relating to non-compliance with operations, safety or service procedures. Collate, analyze, and prepare feedback reports based on the performance of Cabin Crew, and provide recommendations for contract renewals to the Senior Management review. Determine appropriate recruitment and selection criteria for prospective Cabin Crew and participate in Recruitment and Assessment activities as an Assessor. Plan and strategize manpower development and aim to maintain Cabin Crew numbers as per requirements of the company. Ensure any changes to services, policies and procedures proposed and approved by key stakeholders are communicated to Cabin Crew promptly to ensure and accurate and timely implementation of changes. Ensure key Performance indicators are established, implemented and communicated to all Crew and ensure that all crew meet current KPI’s at the end of the final yearly evaluation and propose training in order to raise standards as required – liaise with relevant stakeholders to assess training needs and ensure that service standards are adhered. Appraise Crew performance to ensure that the department objectives, plans, procedures and practices are achieved; conduct coaching and training for Performance Managers based on requirements. Perform other department duties related to his/her position as directed by the Head of the Department. Qualification Bachelor’s Degree or Equivalent with a minimum of 8 years of job-related experience; High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 9 years of job-related experience. Essential Job Specific Skills A high level of ethical standards in a diverse work environment. Attention to detail. Good judgement and decision-making skills. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems. Proven success with process and information management. Strong command of the English language, both written and verbal. Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates’ skills. Ability to foster teamwork among team members.