Beauty Consultant – FACES

What the work is

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What You’ll Be Doing Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming. Build and maintain guest experience standards in order to build strong loyalty Address customers’ queries about products, prices, availability, product uses, and services Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations Advise customers on product ranges best suited to their needs Demonstrate usage and benefits of various brands and products Generate sales, while achieving line and sales targets, using make up knowledge Sell-out target tracking at store level Generate daily sales reports Participate in achieving incentives Track post-launch sales at store level Ensure merchandising levels in the store are met as per the brand guidelines Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times Report stock shortages using the stock order form Ensure stock receipt as per set procedures What You’ll Need To Succeed Minimum 2 years’ experience in the beauty industry Proven experience across skincare, makeup, and fragrance categories Fluent English communication skills (spoken)