Front Desk Receptionist

What the work is

About The Role The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. What You Will Do Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Assists guests with all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone; Resolves guest complaints and finds opportunities to recognize and personalize the service Adheres to Four Seasons Hotel’s standards as well as policies and procedures Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in Employee Handbook Works harmoniously and professionally with co-workers and direct superior What You Bring One + years of experience working within a luxury hotel or similar environment is considered an asset Excellent interpersonal skills and communication skills Cross cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest’s preferences. What We Offer Opportunities to build a successful career with global potential Unique strong culture – diversity of 50 different nationalities Living accommodation in a high-quality, well-resourced apartment Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage Work Authorization The hotel will apply for work authorization for a successful candidate.