Front Office Agent

What the work is

About The Ned Doha: Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel ,it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience. With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club,our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool,The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience. The Role: At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Agent to join our Front Office team and create unforgettable first impressions for our guests. If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out , we’d love to hear from you. What You’ll Be Doing: Greet and welcome guests upon arrival and departure with a warm, friendly, and professional demeanor. Manage guest check-ins and check-outs efficiently while ensuring all procedures and standards are followed. Handle guest inquiries, requests, and complaints promptly to ensure a seamless and memorable guest experience. Provide accurate information about hotel services, facilities, and local attractions to assist guests during their stay. Coordinate closely with Housekeeping, Concierge, Engineering, and other departments to ensure smooth daily operations. Process guest payments, maintain accurate billing records, and handle cash and transactions responsibly. Maintain a clean, organized, and welcoming front desk environment at all times. Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently. Support the Front Office team in achieving operational excellence and guest satisfaction goals. Handle administrative and operational tasks efficiently in a fast-paced environment. About You: Previous experience in a Front Office or guest-facing role within the hospitality industry is preferred. Excellent communication and interpersonal skills with a passion for guest service. Proficiency in hotel management systems and front office operations. Strong organizational skills with excellent attention to detail and accuracy. Ability to remain calm, professional, and solution-oriented under pressure. Flexible to work shifts, including evenings, weekends, and public holidays. Fluent in English; additional language skills are considered an advantage. A positive attitude, professional appearance, and commitment to delivering exceptional guest experiences. A team player who enjoys working collaboratively in a dynamic hospitality environment. What’s In It for You? Tax-free salary of QAR 32,400 per year Ability to speak in Arabic would certainly be an advantage. 21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations