Laundry Supervisor

What the work is

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha’s key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha’s Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected. Your day-to-day: Reporting to the Laundry Manager, Laundry Supervisor supports the Manager with all the below duties Ensure the smooth functioning of the laundry facility, including receiving, sorting, washing, drying, folding, and packaging of laundry items. Plan and organize workflow, ensuring timely completion of tasks and adherence to quality standards. Monitor and control equipment operation, maintenance, and repairs, and coordinate with technical staff when needed. Inspect finished laundry items for cleanliness, stains, damages, or other issues, and take appropriate corrective actions. Monitor the performance of laundry equipment, troubleshoot any problems, and coordinate repairs or replacements. Maintain adequate inventory levels of laundry supplies, detergents, fabric softeners, and other consumables. Implement inventory control measures to minimize waste, loss, or theft. Ensure a high level of customer satisfaction by addressing customer inquiries, concerns, or complaints promptly and effectively. Collaborate with the customer service team to resolve any laundry-related issues and provide exceptional service to clients. Ensure compliance with health and safety regulations and implement proper safety protocols in the laundry facility. Train staff on safe operating procedures, handling of chemicals, and use of personal protective equipment. Conduct regular safety inspections, identify potential hazards, and take appropriate measures to mitigate risks. Maintain accurate records of daily operations, including production reports, inventory records, and maintenance logs. Prepare regular reports on productivity, quality, and other key performance indicators for management review. Supervise and lead a team of laundry staff Assign duties and responsibilities, provide training and guidance. Foster a positive work environment and promote teamwork What we need from you: The ideal candidate should have a minimum of 2-3 years of experience in a similar role. Good English communication skills are essential both oral and written. Experience with Hotel Property Management System, Opera. Proactive with a meticulous eye for detail, Strong organizational, supervisory, and communication skills Able to convey information and ideas clearly (Communication) Effective at listening, understanding, and clarifying the concerns and issues raised by coworkers and Guests Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision