Bill Collector / Credit Supervisor

What the work is

About the Role Sheraton is seeking a Bill Collector / Credit Supervisor to join their team. This full-time role involves assisting management with financial operations, ensuring accuracy in financial records, and managing collection processes. The position requires 2-5 years of relevant experience. Key Responsibilities Assist management in reviewing existing and evolving operating and financial issues. Verify figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash, and cash equivalents. Record, store, access, and analyze computerized financial information. Classify, code, and summarize numerical and financial data for financial records using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Prepare, review, reconcile, and issue bills, invoices, and account statements. Review, reconcile, and process credit card vouchers, advance deposits, overpayments, cancelled reservations, tax exemptions, and voucher invoices (*, Marriott Rewards and gift certificates). Respond to and resolve questions or disputes from Marriott's Shared Service Center/guests, credit card companies, and banks. Conduct credit checks as directed and follow up on past due accounts. Set up, maintain, and manage collections for check guarantee service accounts. Team Leadership and Compliance Assist management in training, evaluating, counseling, and motivating employees. Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Adhere to all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets. Ensure adherence to quality expectations and standards. Guest Service and Communication Anticipate and address guests’ service needs. Communicate with others using clear and professional language. Prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships with colleagues. Qualifications and Experience Education: High school diploma or *** equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. Physical Requirements Ability to read and visually verify information. Capability to stand, sit, or walk for extended periods. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.