Clerk Reservations

What the work is

About the Role Four Points is seeking a Clerk-Reservations to manage all aspects of guest reservation processing. This full-time position involves handling requests, changes, and cancellations, ensuring accurate room assignments, and providing comprehensive information about property services. The role requires 0-1 years of experience and focuses on maintaining high standards of guest service and operational efficiency. Key Responsibilities Process all reservation requests, changes, and cancellations received via phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. Verify the availability of room types and rates. Explain guarantee, special rate, and cancellation policies to callers clearly. Accommodate and accurately document special requests. Answer questions regarding property facilities, services, and room accommodations. Apply sales techniques to maximize revenue opportunities. Input and access data efficiently within the reservation system. Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate. Follow proper escalation procedures when addressing guest concerns. Operational Duties and Guest Relations Adhere to all company policies and procedures. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards. Anticipate and address guests’ service needs, including assisting individuals with disabilities. Thank guests with genuine appreciation. Communicate with others using clear and professional language. Answer telephones using appropriate etiquette. Team Collaboration and Standards Develop and maintain positive working relationships with colleagues. Support the team in achieving common goals. Listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Physical Requirements Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Qualifications and Experience High school diploma or *** equivalent. 0-1 years of relevant experience.