Duty Manager

What the work is

About the Role Hilton is seeking a Duty Manager to oversee hotel operations in Saudi Arabia. This full-time role involves managing daily functions and ensuring a high standard of guest experience in the absence of the General Manager. The position requires 5-10 years of relevant experience. Responsibilities Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance. Interact with guests, respond to inquiries, and resolve issues efficiently. Provide operational support across departments as needed, such as bell service or front desk coverage during peak times. Conduct property walkthroughs to assess safety, security, and service quality, addressing issues promptly. Provide regular updates and training to ensure the team is informed about hotel offerings, services, and local attractions. Monitor guest satisfaction metrics (*, SALT, Revinate), identify trends, and implement improvements. Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment. Qualifications and Requirements Candidates should possess 5-10 years of experience in a similar role within the hospitality sector. The role requires adherence to Hilton's core values, which include a commitment to hospitality, integrity, leadership, teamwork, ownership, and a focus on immediate action and discipline. About Hilton Hilton is a global hospitality leader recognized for its workplace culture and commitment to guest experiences. The company has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on providing support and career development for its Team Members. Team Member Benefits Hilton invests in the wellbeing of its Team Members through various benefits, which may vary by location and employment terms. These include: Travel perks: Access to discounted room rates at Hilton hotels through the Go Hilton travel program. Paid parental leave: Available for eligible Team Members, including partners and adoptive parents. Crisis concierge: Provides support and care during times of loss. Mental health resources: Access to resources through the Care for All hub, with free counseling and support available in many countries via the Employee Assistance Program (EAP) for eligible Team Members. Application Process Interested candidates are encouraged to explore the Hilton Careers Blog for more information on the company culture and career opportunities.