Guest Experience Expert

What the work is

About the Role Sheraton is seeking a Guest Experience Expert to join our team in a full-time capacity. This role focuses on creating memorable and unique experiences for guests throughout their stay, moving beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to proactively address guest needs and operational requirements. Key Responsibilities Deliver a wide range of services to guide guests through their entire stay. Process operational needs and address guest requests efficiently. Complete necessary reports and share information about the local area. Ensure all transactions contribute positively to the overall guest experience. Maintain a safe workplace and adhere to company policies and procedures. Uphold confidentiality and protect company assets. Ensure professional appearance, uniform, and communication standards are met. Physical Requirements The role requires physical activity, including standing, sitting, or walking for extended periods. Guest Experience Experts will also engage in hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Qualifications and Experience 0-1 year of experience in a relevant field. Ability to uphold quality standards consistently. Strong commitment to delivering a meaningful guest experience. A team-oriented approach to work. Company Culture and Values Sheraton, part of Marriott International, has been a gathering place since 1937. We are committed to fostering a sense of belonging in communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. Marriott International is an equal opportunity employer, valuing and celebrating the unique backgrounds, cultures, talents, and experiences of all associates, and is committed to non-discrimination on any protected basis. Join Our Team If you are a team player eager to deliver exceptional guest experiences, we invite you to explore this career opportunity with Sheraton. Join us in our mission to be 'The World's Gathering Place' and become part of a global community where you can do your best work and grow professionally.