Patient Relation Coordinator

What the work is

About the Role Dallah Healthcare is seeking a Patient Relation Coordinator for a full-time position. This role is central to coordinating patient relations, managing appointments, and ensuring efficient administrative processes within the hospital system. Key Responsibilities Register patients with prior appointments or place them on a waiting list if no appointment is scheduled. Register referral patients from outside Dallah Hospital and verify all necessary information in the referral form. Accurately open new patient files. Add and update patient insurance information within the Hospital Management Information System (HMIS). Verify patient insurance eligibility with the Council of Health Insurance using National ID or IQAMA number, then confirm coverage on insurance company websites for treatment at Dallah Hospital. Enter medical consultations for patients and renew them as required. Check, update, and extend patient approvals on insurance company websites. Verify approvals that fall below the minimum insurance coverage limit and input them into the hospital system. Issue and print invoices for services, ensuring the correct payment method (cash or medical insurance) is selected. Enter services for cash-paying patients. Book and query appointments, and print appointment details. Print medical laboratory or X-ray results. Query file numbers and update patient information as needed. Implement relevant policies and procedures to support the Hospital’s goals and objectives regarding standards of Care, Quality, and Performance Improvement. Perform other duties within the scope of competence, as directed by the Outpatient supervisor and Manager. Print the daily revenue form and submit it to the direct supervisor. Utilize the standard service language of Dallah Hospital in all interactions. Required Qualifications Bachelor's degree. Essential Skills Computer proficiency. Strong communication skills. Effective problem-solving skills. Work Type This is a full-time position within Dallah Healthcare.