Bell Captain

What the work is

About The Ritz-Carlton The Ritz-Carlton operates over 100 award-winning properties globally, committed to delivering exceptional luxury service. The company fosters a culture where employees are empowered to be creative, thoughtful, and compassionate, believing this approach drives success and maintains its reputation as a global leader in luxury hospitality. Joining The Ritz-Carlton means becoming part of the Marriott International portfolio of brands. Role Overview: Bell Captain The Bell Captain is responsible for ensuring the consistent delivery of The Ritz-Carlton's "Gold Standards" in guest service. This full-time role involves serving as a departmental role model, assisting management with staff development, and maintaining positive working relationships within the team. The position requires 0-1 years of experience. Key Responsibilities Greet guests and provide information on property amenities, services, hours of operation, and local points of interest. Assist guests and visitors with entering and leaving the property, including opening doors and assisting with vehicles. Manage luggage storage and retrieval, and transport guest luggage to and from rooms or designated areas. Provide guests with directions and arrange transportation services such as taxis, shuttles, or limousines, recording advance requests as needed. Dispatch bell staff or valet staff as required and communicate parking procedures to guests. Follow up with guests to ensure their requests are met and problems are resolved to their satisfaction. Serve as a departmental role model, assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Develop and maintain positive working relationships with colleagues. Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management. Maintain awareness of undesirable persons on property premises and ensure a clean and professional uniform and personal appearance. Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation. Communicate professionally, using clear language, and answer telephones with appropriate etiquette. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by supervisors. Physical Requirements Ability to read and visually verify information in various formats. Capacity to move at a speed required to respond to work situations (*, run, walk, jog). Ability to stand, sit, or walk for extended periods or an entire work shift. Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance. Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps. Capacity to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Confidentiality and Professionalism The Bell Captain is expected to maintain confidentiality of proprietary information and uphold the highest standards of professionalism in all interactions. This includes adhering to the company's "Gold Standards" which guide daily operations and contribute to the brand's global reputation. Application Process Candidates interested in this full-time Bell Captain position are encouraged to apply. The Ritz-Carlton offers an environment where employees can develop professionally and contribute to a global team dedicated to luxury hospitality.