Call Center Agent

කළ යුතු කාර්යය

📢 3. Customer Service Representative – E-Commerce (On-Site – Riyadh) We are hiring a professional Customer Service Representative with e-commerce experience to join our team in Riyadh. ⸻ 🔹 Key Responsibilities: • Handle customer inquiries across platforms such as Amazon, Noon, Trendyol, Zid, and official communication channels. • Resolve customer complaints and platform-related issues efficiently. • Monitor order flow, shipping status, and follow up with customers. • Coordinate with internal teams to resolve operational and customer issues. • Support sales by communicating with customers and improving conversion. • Maintain professional communication under high workload pressure. • Perform data entry and maintain accurate records of orders and interactions. ⸻ 🔹 Requirements: • Proven experience in customer service within e-commerce platforms (mandatory). • Strong communication and negotiation skills. • Ability to handle pressure and multitask. • Arabic language is mandatory, English is required. • Proficiency in Microsoft Office tools. • Diploma or higher. • Experience in sales or upselling is a plus. • Must be based in Riyadh (on-site role). ⸻ 🔹 Job Details: • Location: Riyadh – Rwadah District. • Full-time – On-site • Immediate hiring ⸻ 🔹 How to Apply: Please send your CV to: a@*********************