Event Planning

Tugas kerja

About the Role Aloft is seeking an Event Planning professional to join their team. This full-time role requires 0-1 years of experience and focuses on promoting brand image, ensuring guest satisfaction, and maintaining operational efficiency within a dynamic environment. Key Responsibilities Promote brand image awareness both internally and externally. Prioritize and resolve outstanding requests or problems from the previous day. Receive, record, and relay messages accurately and completely. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Attend daily lineups promptly and assist with guest greetings as assigned. Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications. Adhere to all company policies and procedures, including maintaining a professional appearance and confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate service needs, and assist individuals with disabilities. Communicate professionally, prepare accurate written documents, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns. Ensure adherence to quality expectations and standards, and identify ways to increase organizational efficiency, productivity, quality, safety, and cost-savings. Perform other reasonable job duties as requested by supervisors. Safety and Security Compliance Report work-related accidents or injuries immediately to a manager/supervisor. Complete appropriate safety training and certifications. Follow company and department safety and security policies to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions, or report them to management and security/safety personnel. Follow property-specific procedures for handling emergency situations (*, evacuations, medical emergencies, natural disasters). Maintain awareness of undesirable persons on property premises. Adhere to Hazardous Material Management Program procedures for handling and disposing of chemicals, including using Material Safety Data Sheets (MSDS). Guest Service and Communication Actively listen and respond positively to guest questions, concerns, and requests using established processes to resolve issues and build trust. Address guests' service needs professionally, positively, and in a timely manner. Provide assistance to individuals with disabilities within guidelines. Assist other employees to ensure proper coverage and prompt guest service. Anticipate guests' service needs by asking questions and observing preferences. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible. Engage guests in conversation regarding their stay, property services, and local attractions. Thank guests with genuine appreciation and provide a fond farewell. Discuss work topics discreetly with coworkers, supervisors, or managers, avoiding public areas. Prepare and review written documents, including proofreading and editing for accuracy and completeness. Provide assistance to coworkers, ensuring they understand their tasks. Answer telephones using appropriate etiquette, including answering within three rings, using a smile in one's voice, and transferring calls correctly. Speak to guests and coworkers using clear, appropriate, and professional language. Effectively exchange information with other employees, including using electronic devices. Operational Support Assist management in ensuring hourly employees have necessary resources (*, supplies, equipment, inventory). Ensure employee compliance with company standards, policies, and external regulations (*, safety, OSHA, department-specific procedures). Qualifications 0-1 years of experience in a related field. Ability to read and visually verify information in various formats. Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Strong commitment to following company policies and procedures.