Sales Executive Al Futtaim Automotive BYD

Tugas kerja

About the Role Al Futtaim Group is seeking a Sales Executive to join the Al-Futtaim Automotive - BYD team in KSA. This is a full-time position requiring 0-1 years of experience. The Sales Executive serves as the primary representative of the brand, focusing on achieving monthly vehicle sales targets while ensuring a high-quality customer experience throughout the sales journey. Role Purpose and Impact This role integrates structured lead management, strong customer engagement, and commercial awareness to drive unit sales, increase Finance & Insurance (F&I) penetration, and improve trade-in conversions. By maintaining disciplined pipeline management and delivering a consistent showroom experience, the Sales Executive directly contributes to revenue growth, customer satisfaction (NPS/CSV), and brand reputation. The position demands a results-driven approach, comprehensive product knowledge, and the ability to convert opportunities into successful sales while adhering to dealership and OEM standards. Key Responsibilities Achieve monthly unit sales targets for both new and used vehicles, aligning with dealership and brand objectives. Meet targets for Finance & Insurance (F&I) products, extended warranties, accessories, and trade-in conversions. Maintain strong pipeline coverage across all enquiry channels to support consistent sales performance. Follow structured sales processes, including needs analysis, product presentation, negotiation, and closing. Manage walk-in, telephone, and digital enquiries within defined response time standards. Capture accurate and complete customer information (Iqama / National ID, contact details, preferences) within CRM / DMS systems. Conduct structured customer engagement, including needs analysis, vehicle demonstrations, test drives, and follow-ups. Maintain continuous follow-up on open leads to improve conversion rates and reduce lost opportunities. Deliver a premium and consistent showroom experience aligned with brand standards from first contact to vehicle handover. Coordinate with Handover Specialists, Service teams, and internal departments to ensure seamless delivery. Conduct post-sale follow-ups to ensure customer satisfaction, generate referrals, and protect NPS / CSV performance. Build long-term customer relationships to support repeat business and brand loyalty. Ensure full compliance with OEM standards, regulatory requirements, and internal sales processes, including KYC and financing documentation. Maintain accurate and up-to-date records of leads, pipeline activity, and customer interactions within CRM / DMS systems. Prepare and submit daily, weekly, and monthly sales activity reports to the Sales Manager. Ensure proper documentation for every transaction, including quotations, invoices, and delivery documentation. Required Knowledge and Skills In-depth knowledge of vehicle specifications, pricing, features, and current marketing campaigns. Ability to stay updated on competitor products, pricing strategies, and market trends to effectively handle customer objections. Completion of all mandatory OEM and dealership training programmes to maintain product and process knowledge. Experience and Qualifications 0-1 years of experience in a relevant sales role. Application Process Candidates interested in this Sales Executive position are encouraged to apply.