Handover Specialist Al Futtaim Automotive BYD

What the work is

About the Role Al Futtaim Group is seeking a Handover Specialist for a full-time position. This role is responsible for managing the vehicle delivery process, which is a critical stage in the customer journey. The Handover Specialist ensures that each customer receives a structured, premium, and brand-aligned experience during vehicle delivery. Role Purpose and Impact The specialist facilitates a smooth transition from sale to ownership by ensuring vehicle readiness, completing all necessary documentation, and educating customers on vehicle features, safety systems, and connected technologies. By providing a professional handover, the Handover Specialist directly influences customer satisfaction (NPS/CSV), brand perception, and long-term customer loyalty. This role is crucial for converting a successful sale into a lasting customer relationship through exceptional delivery standards and post-handover engagement. Key Responsibilities Conduct structured, OEM-aligned vehicle handovers, including full feature walkthroughs, infotainment setup, and connected services activation. Personalize the delivery experience for VIP customers, corporate clients, and loyalty customers. Ensure vehicle readiness prior to delivery, including completed Pre-Delivery Inspection (PDI), detailing, fuel/charge level, accessory fitment, and presentation standards. Deliver a professional, engaging, and memorable handover experience aligned with dealership and OEM expectations. Verify all delivery documentation is complete and accurate, including registration, insurance, financing contracts, warranty documents, and service plans. Capture all required customer signatures, acknowledgements, and compliance documentation. Set up customer profiles within OEM systems, including mobile apps, connected vehicle platforms, and digital services. Ensure full compliance with dealership processes, KYC requirements, and audit standards. Educate customers on key vehicle features, including safety systems, ADAS, infotainment, and connected services. Provide guidance on EV or hybrid vehicle usage, including charging procedures, battery management, and range optimization where applicable. Explain service schedules, maintenance requirements, roadside assistance, and aftersales contact points. Conduct post-handover test drives where required to ensure customer confidence and familiarity with the vehicle. Conduct post-delivery follow-up calls within 24–72 hours to confirm customer satisfaction and address any concerns. Capture customer feedback and share insights with Sales, Service, and PDI teams for continuous improvement. Promote loyalty programs, referral opportunities, and customer reviews to strengthen brand engagement. Ensure a zero-defect delivery experience and minimize post-handover escalations. Qualifications and Experience 0-1 years of experience in a relevant field. Work Type This is a full-time position. Application Process Salary details for this position will be discussed during the interview process.