Spa Supervisor

What the work is

About The Ritz-Carlton The Ritz-Carlton, part of Marriott International, operates over 100 award-winning properties worldwide. The company is known for its luxury service and commitment to creating memorable guest experiences. The Ritz-Carlton emphasizes a culture where associates are empowered to be creative, thoughtful, and compassionate, guided by its "Gold Standards" which include the Employee Promise, Credo, and Service Values. Role Summary The Spa Supervisor is responsible for overseeing daily spa operations, ensuring adherence to service standards, and supporting the management team. This full-time role involves direct interaction with employees and guests, maintaining operational efficiency, and upholding the luxury service standards of The Ritz-Carlton. The position requires 2-5 years of experience in a relevant field. Key Responsibilities Provide employees with information on property details, in-house groups, and policy updates. Answer guest inquiries regarding available services, property information, and amenities. Confirm guest details and scheduled treatments before service commencement. Monitor and manage the daily time schedule, advising providers of changes and resolving scheduling conflicts. Promote and sell spa/salon services and retail products. Complete requisitions for necessary products, supplies, or equipment. Inspect work areas, tools, and equipment to ensure compliance with company standards. Report maintenance and repair needs for the spa/salon to Engineering. Assist management with hiring, training, scheduling, motivating, and coaching employees, serving as a role model. Report accidents, injuries, and unsafe work conditions to management. Ensure adherence to all company policies and procedures, maintaining professional appearance and confidentiality. Welcome and acknowledge guests according to company standards, anticipating and addressing service needs. Communicate professionally, prepare accurate documents, and answer telephones appropriately. Develop positive working relationships and support team goals. Ensure quality expectations are met and implement improvement plans as needed. Perform other reasonable job duties as requested by Supervisors. Physical Requirements Ability to stand, sit, or walk for extended periods. Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Company Culture and Values The Ritz-Carlton is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, talents, and experiences of its associates. The company fosters an inclusive environment and is dedicated to non-discrimination on any protected basis. Joining The Ritz-Carlton means becoming part of a global team within Marriott International, where individuals are encouraged to perform their best work and grow professionally.